Capitec, extremely poor service wrt refund

Item: Capitec Bank
Rating: 1
Author: Rodger N

I was **********ly billed for transactions in November 2021. I went to the bank and they promised to investigate and refund my money within 1 month. Nothing happened and i went back to them on 25 Jan 2022, nearly 3 months afterwards and nothing has happened but my service call was closed. No feedback was given via text or phone call. Very poor service.

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

26 Jan 2022, 11:11

Good day Rodger

Thank you for letting us know of your concern, and for your patience while we explore this matter.

We have assigned your query to a designated official who will contact you within the next business day.

Kind regards
Capitec Bank

Capitec Bank's reply26 Jan 2022, 11:11

Official

Rodger N's updateReviewer Update

22 Feb 2022, 14:36

Its now been 4 weeks an no one from Capitec has contacted me. This is extremely poor service and no one is taken responsibility, please provide the regional managers number so that i can escalate this issue

Rodger N's update22 Feb 2022, 14:36

Reviewer Update