WC
Willem C
1 reviews | Active since Feb 2016
27 Dec 2020, 21:24
Capitec error now shows as a missed payment on credit record
Thank you very much Capitec for your incompetence. I now have a missed payment on my credit record because of your errors. My loan goes off every month through a debit order and has never been missed. Last month you made an error which was corrected. Now it shows I owe R7 and my credit record shows a missed payment. I am seriously considering moving to another bank. Your service has been poor the last 6 months with constant system errors and now you have caused my credit record to worsen. I will go the legal route to get this corrected if you don't get your house in order with my account and get this missed payment reversed on my credit score
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Replies (2)Capitec Bank's replyOfficial
28 Dec 2020, 10:32Good day Willem
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply28 Dec 2020, 10:32
Official
Good day Willem
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
29 Jan 2021, 17:52Good day
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's reply29 Jan 2021, 17:52
Official
Good day
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
