WC
Willem C

1 reviews | Active since Feb 2016

27 Dec 2020, 21:24

Capitec error now shows as a missed payment on credit record

Thank you very much Capitec for your incompetence. I now have a missed payment on my credit record because of your errors. My loan goes off every month through a debit order and has never been missed. Last month you made an error which was corrected. Now it shows I owe R7 and my credit record shows a missed payment. I am seriously considering moving to another bank. Your service has been poor the last 6 months with constant system errors and now you have caused my credit record to worsen. I will go the legal route to get this corrected if you don't get your house in order with my account and get this missed payment reversed on my credit score

0
Replies (2)
Capitec Bank
Capitec Bank's reply28 Dec 2020, 10:32
Official
Good day Willem

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards
Capitec Bank
Capitec Bank
Capitec Bank's reply29 Jan 2021, 17:52
Official
Good day

As discussed telephonically, I trust that your issue is now resolved.

Kind regards

Complaint Management

Capitec Bank