Capitec encourages hijackers

Being hijacked last year and a sum of money was taken off my account by the hijackers in something.....so I reported the case and taken my case number and statements to capitec brynston ....NO ANSWER YET.....I get to the brand a female assistanted me and she called the forensic department and my answer from the forensic department was you have given the pin to the hijackers therefore we cannot be held accountable for the reimbur*****t......so my question to the CEO is what would you do if you was hijacked stripped naked and left in a bush blind folded not knowing what's going to be the end result if you don't give the pin for your back card....1 I was beaten up beyond recognition....2 stripped naked not sure if I was going to be ****d or ******.....3 knife to my chest and pleading fir my life because of my two kids who are still young and I'm a single parent....so Mr CEO if you was in my situation will you not give up the pin number or you would rather be dead please advise me.....my money in your bank is insured ......what are you saying to us as people ....you don't care of human life because if I refused to give the pin I would have not made ot out alive ...does this answer the question. COMPANIES that have your mind set are ******ers...thr whole of South Africa can't come and claim that they were hijacked and had no opinion about the pin .....I wish it happens to you or your kids or your grand kids .....karma is a *****