Capitec enabling **********

on sunday i was ****med and de*****ed by a capitec bank account holder, i immediately called capitec to report *****, i spoke to Sasher dayse, i specifically told her that i have affidavit on hand im just waiting for the officer to give me case number PLEASE BLOCK THE ACCOUNT, she gave me ref number ***3, only to find out yesterday that account was never blocked, ********** were able to withdraw the money and go into a branch, which could only be after sunday since branch was closed to close account, i dont understand how that happened after i had requested for account to be blocked day before. Capitec needs to account why account ws not blocked since i sent all the SAPS paper work but still allowed my money to be taken, i need my money back