Capitec enables duplicate payments

Be careful when using the capitec business app. I wanted to do a once off payment and after I authorized the payment is was given a prompt "save this beneficiary", I clicked it and was taken to a page requesting an OTP, I received an opportunity to authorize the creation of a beneficiary. When I captured it, it processed a second payment, and gave me a prompt "save beneficiary"... I phoned capitec to reverse the duplicate and they said I must fill in a form requiring 2 witnesses, and that it would take 5 days to process when the payment would only take three days... 5 days? Are they using abacusses and carrier ***eons to process information? The app is a disaster that causes duplicate payments, and they don't have a proper mechanism to reverse it. I can't believe capitec is so highly rated. This is gross negligence and incompetence in their app development that puts their customers at risk, a real bank like fnb warns you when you are about to process a duplicate payment. And a duplicate payment when you choose once off payment? Disgusting