Capitec enables crime, doesn't care and is completely useless

I visited a Capitec ATM outside of the Capitec Bank. I inserted my card into the ATM. The ATM then only offered cardless services and I was receiving SMSs of money being taken out of my account. I tried to stop my card from the Capitec app, as this is the tool they suggest we do everything on. The Capitec App was not working and just went blank every time I tried to use it. I tried to call the Capitec Call Centre to stop money from leaving my account but was not able to get through to Capitec. I would have been able to stop any money from leaving my account if any of the Capitec services worked. When I received a new card, I tested it at the same ATM and my new card jammed halfway in. I opened a ***** case with Capitec, open a police case and provided the police case number and affidavit to Capitec. There has been no response in about a month. I have gone to the bank and followed up. At the bank the attendant informed me there was no change to my case and was told by the ***** department that i need to email them and they would not talk to the bank employees. I am outraged at Capitec's inaction, unprofessionalism and uncaringness. Their ill-functioning equipment and app resulted in me losing hard earned money. Their poor practices only enables ********s and hinders their own customers.