Capitec-***** enabler

I just got off the phone with one of your consultants by the name Lungelwa Myeza from the Johannesburg call center at Marshalltown. A transaction was done on my account after I canceled the subscription and requested that the transaction be reversed as it was done without my permission and knowledge which renders it *****ulent in terms of ******** law. Rather than the transaction be reversed I was asked to obtain a termination of mandate letter from the entity which deducted money *****ulently. I ask myself if Capitec is designed to assist *****sters or designed to protect people's money. If it does not have internal risk controls to protect its clients why must it carry on with business in South Africa?