Capitec empty promises

I made payment to someone, which turned out to be ****. I reported this to Capitec, of which they advised mee to report to police, of which I did, and they promised me they would investigate and provide response. This happened in 2022, and to date I am yet to receive a response. My expectation was that the account of this aforesaid individual would have hold placed on it, so that when there are funds in the account, my money be refunded, but none of that happened. Not even 1 person at the bank lifted a finger.