CAPITEC employs dishonest employees

A year ago my credit score was affected because of an unpaid CAPITEC account. I never did and never will open an account with CAPITEC. I tried on numerous occasions to resolve this via phone but no joy. I've been to the Westwood branch and was told that a CAPITEC employee *****ulenty opened an account on my name. They said they it will be investigated and resolved. To date I've not heard anything from CAPITEC. Today I've been to the Chatsworth branch and inquired and still nothing has been done. I've spend over 40 minutes with the CAPITEC employee who couldn't assist me. He spent most of that time, on the phone, holding on for one of his colleagues to assist. It was a total waste of my time and money going into a CAPITEC branch for his manager couldn't assist either.

I'm stuck with a bad credit score because of a useless bank that has ******* and *********** employees working for them.

A year later and still no resolution to my query.