CAPITEC EMPLOYEES WORK WITH ********** !!!

On the 25th of January 2022 I sent R2700 to a Capitec account which claimed to be selling phones wherelse it was a ****. I realized on the 1st of February when the delivery was not fulfilled that it was **** and called Capitec call centre. A guy by the name of Nkosinathi answered and advised that he has placed the recipients account on HOLD so I must go to the police station to open a case and do an affidavit...it will then take 7-14 working days for Capitec to reverse the funds. A ref number was provided by the consultant ***0

I was calling the bank almost every day and speaking to different consultants (Zubayd, Sanelisiwe, Sanele, Zimasa some i don't even remember) who were advising that a case was opened with the Forensics team and a REVERSAL will definitely be processed.

I got a shock of my life on the 24th of February when i visited a Capitec branch in Rosebank and spoke to Lesiba who spent 1 hour 20 minutes on the line with the head office trying to assist, who was advised that a case was never opened under my account, they know nothing about my case even the receipients account was never placed on hold and that there's nothing they can do to help me.

This clearly shows that Capitec work with ********** this was their way of stalling the process so the recipient can withdraw all the cash and share with them... I am NOT HAPPY at all and feel oppressed by Capitec