LB
Lawrence B

1 reviews | Active since Oct 2014

23 May 2019, 07:53

Capitec Employees Need Some EQ Training.

This is not really a complaint but more of an observation. I got to the durbanville branch about 15 min before opening. I saw 3 employees walk past me and not one of them greeted or asked me what I was there for just out of courtesy. Instead they walked past me without saying a word went to smoke and back inside. That really changes my perspective of the bank. I wanted to change my accounts to the bank but after that Id rather go to FNB. Standard Bank although not the greatest do the little things. Just a piece of my mind. The employees at capitec durbanville need some EQ training. Just my opinion.

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Replies (2)
Capitec Bank
Capitec Bank's reply23 May 2019, 12:13
Official
I acknowledge your posting, and have referred it to Nomfefe Wulana for immediate attention.
 
 Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank
Capitec Bank
Capitec Bank's reply03 Jun 2019, 11:07
Official
Good day 

Kindly be advised that we attempted to contact you with no success regardig above matter.

We have sent you smses with our contact details that you may contact us on to finalise the matter.

Kind regards
Complaint Management
Capitec Bank