Capitec employee treated bad infront of customers

I was making a deposit at the Soshanguve Thorntree Branch recently and one of your assistant branch manager lady was very rude to the cashier that was helping me. The machine that counts money was broken So the cashier explained that he is going to take longer than usual and I understood. But while busy, the assistant came shouting at him for taking too long and wouldn’t give him a chance to explain. It was very bad customer service because everyone on the queue was shocked by her behavior. The cashier couldn’t even give me the name of the assistant because you could see that he was victimized. This is not the first incident. I once came there for consultation and she started shouting at another consultant because she started her lunch 10 minutes late. That lady is very unprofessional and leaves her junior colleagues traumatized. This makes me believe the letter that was circulating on social media about the treatment your employees endure everyday. We love capitec, but please do something about that lady.