CAPITEC EMPLOYEE ****- CAPITEC KAMAQHEKEZA NKOMAZI PLAZA

My mom went into the Capitec branch in Kamaqhekeza Nkomazi plaza, Shop 11 Nkomazi Plaza, No 9 R571 Road to increase her daily ATM withdrawal limit today on the 28th of August. Immediately after processing the increase, she went to the atm outside the branch to withdraw money. She inserted her card in the atm and punched her PIN, the atm prompted for an amount which she punched as R2400. from there on the atm declined her request. She tried 3 times to do the withdrawal and all this time she kept getting the "DECLINED" message. She then asked a Capitec employee for assistance, who recommended that she tries the next ATM. She did try and still the atm declined, that is when she went back inside the branch to report the issue. whilst they were waiting to be assisted, my sister asked to see the card, of which sh discovered that it wasn't my mom's card. We demand a full report of what happened to my mom's card at the time she was requesting an increase as we believe that the employee that assisted her, has something to do with the swapping of cards. It was then discovered that my mom's card was used to withdraw money from the same branche's atm as well at the other capitec atm at Nkomazi Fuel Kamaqhekeza R571 Cnr Emtsangaleni Rd Kamaqhekeza

We will not rest until my mom's money is fully refunded and she is also compensated for the stress that she had to go through all because Capitec hires ********* as their employees