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Be T

1 reviews | Active since May 2020

10 Oct 2024, 07:14

Capitec email support is as good as non-existent

Capitec's tardiness in replying to emails sent to their client support departments is appalling. The forex info department *** is the worst.

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Replies (3)
Capitec Bank
Capitec Bank's reply10 Oct 2024, 08:23
Official
Good day Jacobus T. Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
BT
Be T's update10 Oct 2024, 16:34
Reviewer Update
Since 17 September 2024 I have been begging for help, first from your client care support *** then from ***. I need help. Last email was 10 October 2024 to your forex support ***
It has the subject line
This is now urgent. International pmnt to Wise - your assistance needed
BT
Be T's update11 Oct 2024, 13:27
Reviewer Update
Still no assistance from capitec.

I've send another email to both info forex and client care with the subject line:

Are you ignoring me on purpose - your assistance needed.

Really?
Why do I still bank with them