Capitec Electro is shocking.

I am not impressed with the service on a Friday of all days. I have started transferring my Paypal payments via FNB to my Capitec account. And as usual exactly 2 days later at the exact time of the other payments I have made before I waited for 2:44pm. Nothing. It is now 16:45pm and still nothing. I have been on their whatsapp trying to get help for over an hour now, and they have kept me waiting for someone from customer services to help me for around 29 minutes. But it is 5pm now, so lets just keep her online until closing time then we can just cut the chat. It is horrible that no one has toll free numbers or easily accessible solutions to things like incoming payments. And the fact that they ignore me for so long and do not say anything is just shocking. I think I should go close my account tomorrow.