Capitec electricity token problem

Item: Capitec Bank
Rating: 1
Author: Arine H

I bought an electricity token for my meter for an amount of R250. When I enetered the token into my meter, it didn't work. There is nothing wrong with my meter so the problem must be with the Capitec cellphone banking app. Kindly attend to this problem urgently and refund me with R250 or fix the electricity token. Thanks.

Helpful (0)

Replies (3)

Capitec Bank's replyOfficial

13 Sept 2019, 10:31

I acknowledge your posting, and have referred it to Complaint Management for immediate attention.

Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank

Best regards,

Capitec Bank's reply13 Sept 2019, 10:31

Official

Best regards,

Arine H's updateReviewer Update

16 Sept 2019, 16:02

They must phone me again please. I cannot get hold of the person. Urgent.
Capitec Bank: Kindly contact Lucretia Japhta at Complaint Management ***regarding your complaint. ***
Thanks

Arine H's update16 Sept 2019, 16:02

Reviewer Update

They must phone me again please. I cannot get hold of the person. Urgent.
Capitec Bank: Kindly contact Lucretia Japhta at Complaint Management ***regarding your complaint. ***
Thanks

Capitec Bank's replyOfficial

14 Nov 2019, 12:02

Good day
As discussed, your matter was attended to.
Kind regards
Complaint Management
Capitec Bank

Best regards,

Capitec Bank's reply14 Nov 2019, 12:02

Official

Good day
As discussed, your matter was attended to.
Kind regards
Complaint Management
Capitec Bank

Best regards,