Capitec Eldoraigne refuses to refund bank fees ********ly deducted due to a Captec app error

Capitec charged me 'limits exceeded" bank fees even though my online limits were set high enough 9n the app ansld rejected all my transactions. The call centre could not help. I went to Capitec Eldoraigne, where the manager and a staff member confirmed that my limits were fine and could not explain why the transactions were.rejected. After trying various things, they issued me with a new card. This worked for a while, but then my transactions were simply declined again and bank costs were ********ly charged again whefe the limits were set high enough. I had to then again go into the bank. This time, the gentleman who helped me seemed to think I was incapable of correctly setting an online bank limit and clearly did not believe me. I had to the call the manager who confirmed I was correct and the problem was with Capitec. Although transactions are going through again now, Capitec cannot simply keep bank costs they ********ly and incorrectly.deducted due to a system issue on their side. This seems to be exactly what they are doing - weeks later; no refund.It is a prinicple issue and I am dismayed that it is impossible to approve a refund of less than R50 while being willing to lose customer spending far more than this on two cards. Capitec is simply keeping these ********ly deducted bank costs. At this stage I simply want the bank costs refunded, so I can close my account and move my business (since I canmot close only my savings account as that is where all the bank fees are deducted it seems, I will have to close my credit card account as well. If Capitec does respond I have no interest in speaking to anyone else from tbis bank and simply need an email.confirmation that Capitec has refunded these costs they were never entitled to, and had no mandate to, deduct in the first place.