Capitec Eldoraigne Branch poor customer service to be polite!

I want to report Ruan from Capitec Eldoraigne branch.

He is so unprofessional, he does not know how to communicate with customers and worst part is that he made us run around like headless chickens.

We have wasted time and money because of his incompetence.

We were told that the system is offline and why did he not communicate this "I forgot to call you" how do you say such to a client. He then talks like, "perfect the system is offline, come back on Friday or let me call you once its online". I mean how can we keep on going back and forward like this. Is this how you train your staff memebers?

Pathetic customer service.

We will go to another branch as everything that has been requested from us has been submitted but now "System offline" he does not even show us on the computer but he goes into this small room and 2 mins later "System is offline"

I need a urgent response on this!