DK
Deano K

1 reviews | Active since Aug 2018

24 Aug 2019, 12:02

Capitec Eldorado Park Disgrace

Capitec Eldorado Park branch is really run poorly in terms of not servicing their ATM's.It's actually a joke.They dont want us to move our accounts but there is only 1 damn ATM in the whole of Eldorado Park and yet you cant even seem to run those ATM's properly to ensure there is cash over month end.Where is this bank heading to.You guys really need to look into this because it ****en frustrating standing for 2 hrs just to draw your own funds. Its actually damn pathetic.They have to allow 2 lines to deposit and withdraw cash.You guys are really not serious about us banking with you in Eldorado Park and it actually shows you have no respect for our hard earned money.

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Replies (1)
Capitec Bank
Capitec Bank's reply26 Aug 2019, 09:58
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.  Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 
Kind regards
Capitec Bank