Capitec ****

I run a loan-sharing business, and money regularly moves in and out of my Capitec account.

Last month, as clients were making payments into my account, Capitec flagged the activity and froze the account. I called them, and they asked for proof of where the money was coming from, along with an affidavit. I provided all the required documents.

A day later, they unfroze the account, but the funds were no longer there—including my savings. The missing amount consists of the remaining R6,000 from my partner’s salary, which he always sends to this account, my personal savings of R3,000, and R6,000 that a client paid for the loan business.

I’ve called Capitec and also visited the branch. Each time, they tell me the issue has been escalated and will be attended to, and that there are other queries ahead of mine.

Whenever I call, I get the same response, or I’m left on hold for hours without anyone getting back to me.