Capitec *****ed me

I am so disappointed with this bank it is now a second time,there have being transactions that are happened on my Account to the amount of R11 000 to a person called Mr Lephoi that I have no business with when I called to alert them of this they told me to open a ***** case which I did since from the 23rd of Dec 2025, they told me I am the one who athourised those payments and they cant help me to recover my money because it has being withdrawn from Lephoi's account and the payments were done from my app to that account of Lephoi...I have been in contact with them several times to check coz they ended up transferring my case to the ***** Agencies ..every week I do call just to keep up but still no Resolution to my case instead they keep givibg me Different refences...All I wanted from them was my Refund it is their job to secure their clients Account ...