Capitec dropping it clients with empty promises

Good morning Capitec. The branch brought it under our attention 10 months ago that we will be able to consolidate all four existing loans with Capitec into one consolidation loan. It has now been 10 months later, we phoned this morning and Capitec is unbale to help. We have app**** for the loans based on two incomes (I, the spouse, pay for most of the expenses) - however lockdown affected my position and I was retrenched. I have found new employment but are earning only a third of my salary which means we are unable to attend to all these loans. We took the additional loan (4th loan) at that time based on promises made by Capitec that we will be able to consolidate all four loans into one to have a lower installment and better rate. All lies. We do not want payment holidays' as that is only a temporarly solution. Furthermore there is a big question mark on the existing loans as the amounts owed towards Capitec is more than the original amount borrowed and that after 8 months!

Regardless of the situation, we always paid the loans on time and did not skip any payments.

We are asking for Capitec's help - should we not get the help needed, we have no choice to apply for debt review with a recognized debt review company in order to attend to this matter by law. There is NO way that we could qualify for a NEW loan with capitec to settle 180k worth of loans - the whole purpose of the consolidation loan is to REPLACE all four loans not to get a new loan as this means the existing loans will be taken into consideration when applying for a new loan, which does not make sense. Please advise ASAP as we need to take action by no later then Thursday should we not get any feedback from Capitec by then