Capitec, ******* dressed as a Bank!!!

I'd suggest avoiding this bank, it already has a bad reputation, but it's customer care is horrible. I got doubled debited for a loan I have with them, never missed a payment at all, they double debited on the 15th and today is the 24th and they say that they is no timeframe to when this will be resolved. They don't know how it was authorised and they don't know when I'll get the money back. This means I'm behind on my rent or I have to choose between food and accommodation... They see that the money was taken twice, but they are not interested in returning the second debit and no one is moving with a sense of urgency. *** service, they'll make your life difficult, this is not a bank, these are ******* hiding behind the word *bank*.