Capitec Dramatic Deterioration in Service

I am usually the first one to brag about how great Capitec is... then today happened. A debit order was put through for my Access Facility which I have already paid. I had to call 8 times before I was able to speak to anyone as the phone lines are so bad. I was then told I will be put through to collections, 3 times I phoned in to be put through and I was cut off. Then I spoke to 2 collections agents that did not even listen to anything I said. I will definitely not be recommending Capitec to anyone again.