Capitec drains every individual

Here's a restructured version of your text:

Good day,

I'm hesitant to share my story, but I'm hoping someone can offer guidance. As a devout and humble person, I've faced significant challenges. Since 2021, I've been the sole breadwinner for my household, but unfortunately, I lost my job due to the COVID-19 pandemic. It wasn't until mid-2023 that I secured a government job, which has brought some stability to our household.

During my period of unemployment, I took on various roles to make ends meet, including gardening, nannying, and handyman work. Despite these efforts, my credit score has suffered, currently averaging 630-645. I've made timely payments on my accounts, often before the debit order is collected.

For the past four weeks, I've been trying to secure a loan from Capitec Bank, but I've been met with resistance. As a salaried individual with no outstanding debts, I'm frustrated that I'm not being considered for a loan. To make matters worse, my current salary is underpaid and overworked.

I'm reaching out, hoping someone can offer advice or assistance.

All is evident on there records that I'm not a defaulter but I've been sent from pillar to post from Capitec. They don't even know how hard it is to get documents from a government that doesn't even care at this period, let alone if you sick and try going to a government hospital for assistance. Imagine being an employee

Capitec response over the last 3 weeks: Our team is experiencing high volumes at the moment. We appreciate your patience and we'll connect you shortly.

Thank you for your patience! We know you're busy and we apologise for the wait. WhatsApp is still the fastest way to get help. Please hold on, and we'll connect you to an agent as soon as possible.

There is a response to your open inquiry:

Good day, you are through to Meagan, I have read through the chat thread, I can confirm that your application has now been sent to the next step. Once all verifications are completed one of our agents will give you a call.

Please respond if you would like to continue the conversation.

*Capitec Bank Assistant* Please send me the following documents: you can take a photo or upload a file:

- Other Documents (Employer Letter)

To avoid delays, please ensure that the documents are clear enough to read.

We’re busy with your application and require additional documents Please reply to this email with the following documents: Bank statements reflecting your last 3 salary payments

I've been sending documents day in day out.

I am literally begging and borrowing from people to provide for my family and this is what Capitec does to me.