CAPITEC DRAGGING FEET

I am the appointed executor for my late husband's estate. On 31 May 2021 provided the Capitec Bank at Brooklyn Mall with all the necessary documentation to request the balance of all the money in my late husband's Capitec Account into my own banking account. I was promised it will take 8-10 working days. 14 June 2021 was thus the last day. I am still waiting and upon enquiry I was told the worst date has now been moved to 6 July 2021! I am of the opinion Capitec can do better.