CAPITEC DOUBLE DEDUCTIONS

yesterday capitec made double deductions on my account. And when I followed up with them as to what is happening, where did my money go to? They said there was a technical glitch between them and nedbank which caused double deductions to capitec clients accounts. They promised that their IT guys are on fixing this and by 7 am this morning we will get our monies back to our accounts.

7 am this morning there was no money in my account and they sent me another sms saying the money will be in my account soon.

This is a very huge inconvenience. As I have plans and I specifically needed the money as in yesterday. Now I have to wait for capitec to fix whatever problems they have which I do not know when is that going to be fixed.

This is also jeopardizing the trust between clients and capitec bank, as I write this review I no longer trust capitec with my money any more. I am very disappointed in them