MB
Melanie B
1 reviews | Active since Oct 2020
20 Mar 2022, 09:27
Capitec double deduction.
Capitec have deducted a petrol payment twice. I have been into the bank who assure me it will be refunded. Petrol station only received one payment. Why does it take so long to reverse? Where is this money sitting?! It’s been 7 days now?! Not good enough!
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Replies (2)
Capitec Bank's replyOfficial
20 Mar 2022, 09:28Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
Best regards,
Capitec Bank's reply20 Mar 2022, 09:28
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
Best regards,
Capitec Bank's replyOfficial
23 Mar 2022, 12:08Good day Melanie B
Thank you for letting us know your concern and the opportunity to rectify it.
We are happy to confirm that your complaint has been resolved as per our telephone call.
Kind regards
Capitec Bank
Thank you for letting us know your concern and the opportunity to rectify it.
We are happy to confirm that your complaint has been resolved as per our telephone call.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply23 Mar 2022, 12:08
Official
Good day Melanie B
Thank you for letting us know your concern and the opportunity to rectify it.
We are happy to confirm that your complaint has been resolved as per our telephone call.
Kind regards
Capitec Bank
Thank you for letting us know your concern and the opportunity to rectify it.
We are happy to confirm that your complaint has been resolved as per our telephone call.
Kind regards
Capitec Bank
Best regards,