Capitec double debitting

Hi,

I am tired with complaining about things that Capitec do every second week. I have a loan and a credit card with Capitec. today they felt that it was okay to debit my account and take more money. My agreement with them is that they debit on the 25th and now suddenly they debit 17 days after they have debited. when I try to call them, I'm taken from "press number 1 to number 2 and to number 5" and had to hold on the line for over 15 mins without any assistance. Can I just close all these accounts with this bank. :(