Capitec double debits

I have been trying since 15 April 2020 to check with capitec if my credit insurance could assist as my salary has been cut. I have sent several emails with documents their automated email requested and Ive called them twice every week..

This morning they double debited my account. I find tht disgusting!! The fact that I have been in contact with you to arrange something as I cannot afford my installment and then u just double debit.. I did not authorize any double debit.. I want u to reverse the debit order and I want someone to get back to me

Capitec is avoiding customers who are trying to claim on purpose so that they can continue to just debit accounts

Your service is disgraceful. This morning I spent almost R100 on airtime trying to get hold of you.. Money I cnt afford to waste also