Capitec double debit and have to damn answers for the fools that are behind this mess

I don't even know if you deserve a star really. I moved over my account to you sometime ago after nedbank was useless. Last week Friday 23 October I had a double debit on my account. I went into your Clearwater branch and I reversed the one debit. Say day same amount different reference number. I received a that the payment has not reflected in nedbanks account. I am so mad I can ****en scream. You can't tell me where the **** the amount went and nedbank can't tell me where the **** the money is. The blind is leading the blind here. I need answers! I paid 45 rand to reverse a debit order not my fault and now I'm siting with nedbank demanding payment yet it shows on my statement at paid. Who the mother ****en hell is responsible for this. I need answers!!!! ***.make sure I get an answer today!!!! Nedbank and Capitec talk to each other and find the idiot behind this *** that both of you caught on.