JH
Jane H
1 reviews | Active since Sept 2020
14 Dec 2023, 13:30
Capitec double charged me for a single purchase, and they will not respond to customer service requests.
On Saturday the 25th of November I tried to buy a 200MB data bundle on the Capitec app. As I confirmed the purchase, your app glitched. It charged me R29.50 TWICE and only provided one 200MB bundle. I only wanted one bundle. I contacted them immediately via email, and then many times since then (almost every day). They either don't reply or they reply with a mindless, generic answer that indicates that have not even read my complaint. They have not refunded me for their duplicate charge.
It has now been three weeks. Why should I have to waste so much of my time trying to rectify YOUR error? And when are you going to refund me the full amount (including fee)?
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Replies (5)0
Replies (5)
Capitec Bank's replyOfficial
14 Dec 2023, 13:36Good day Jane
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply14 Dec 2023, 13:36
Official
Good day Jane
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
JH
Jane H's updateReviewer Update
14 Dec 2023, 13:44I'll believe it when I see it.
JH
Jane H's update14 Dec 2023, 13:44
Reviewer Update
I'll believe it when I see it.
JH
Jane H's updateReviewer Update
14 Dec 2023, 13:46You don't even need to contact me to do the refund. At this stage, you have the incident number (it was provided to you through Hellopeter). You know my account details. You can see the duplicate charge of R29.50 on the 25 Nov. Just do the refund! It should have been done automatically three weeks ago!
JH
Jane H's update14 Dec 2023, 13:46
Reviewer Update
You don't even need to contact me to do the refund. At this stage, you have the incident number (it was provided to you through Hellopeter). You know my account details. You can see the duplicate charge of R29.50 on the 25 Nov. Just do the refund! It should have been done automatically three weeks ago!
Capitec Bank's replyOfficial
14 Dec 2023, 14:08Good day Jane we acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank
Capitec Bank's reply14 Dec 2023, 14:08
Official
Good day Jane we acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank
JH
Jane H's updateReviewer Update
01 Feb 2024, 15:10Capitec did eventually refund me. Thank you.
JH
Jane H's update01 Feb 2024, 15:10
Reviewer Update
Capitec did eventually refund me. Thank you.