Capitec don't want to update my details on credit bereau

I had two accounts with capitec, a loan n credit card, i paid my credit card off in August 2019 an loan off beginning of December 2019. But capitec still listed me like I owe them n I have been calling to ask them to update my credit bereau details, they still even send sms that owe them, still shows on online banking that I owe them. I went to the branch three weeks ago n was promised it will be removed or sorted. This bank is something else, I even took my salary to another bank. On all the credit bereau it still shows I owe capitec cc. It hurts, I have been emailing ccs nor response at all