Capitec DONT need my business apparently

I have a savings account with Capitec and now wanted to move all my business to them. I wanted to close my cards at another bank. After visiting Capitec Woodlands FIVE times there was still a problem! Every time there was something else! My salary gets paid in at Capitec, I gave them an original letter confirming all the Employer's details etc, and although I qualified for a credit card, there was a system issue....REALLY Capitec! I am VERY DISAPPOINTED AND ANNOYED! Maybe that is why the other banks ask higher banking fees?