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Stephanie A

1 reviews | Active since Jan 2022

28 Jan 2022, 09:33

Capitec don't look after their clients

I was ****** at Capitec OTM Mokopane. They manage to withdraw R14800 out of my bank account. I blocked the card. My problem is, Capitec is not user friendly. They don't want to refund me one or other way. There is no security at the ATM. My account is only 5 days old and I have such horrible experience with this bank. My salary is gone and Capitec will not help or replace some of the money. This is very bad. I will move my account to another bank.

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Replies (3)
Capitec Bank
Capitec Bank's reply28 Jan 2022, 11:03
Official
Good day  Stephanie

Thank you for letting us know of your concern, and for your patience while we explore this matter. 

We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank
SA
Stephanie A's update31 Jan 2022, 12:27
Reviewer Update
So two of your officials call me, each with a different and it's own story. How can you put a transaction through that was on hold and disputed and *****elent? Do you have any intention to pay my money back? Where is your security at your ATM's? Where is your security cameras? Capitec take a don't care attitude. I am only 5 days at this bank and it was the biggest mistake in my life. Please take responsibility, look after your clients. This is the most horrible bank on earth.
See references: ***9 and ***2.
My husband also open a savings account but I will encourage him to close it. The same with the rest of the people I know.
Capitec Bank
Capitec Bank's reply03 Mar 2022, 09:01
Official
Hi Stephanie

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved. 

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank