CD
Christine D
1 reviews | Active since Dec 2023
11 Jan 2024, 11:07
Capitec dont help their customers
Everytime they say they gonna contackt me if they see a post but they do not and the lady who was busy with my husbands flag stuf does not call now for over 2 weeks or fix the problem we are going to se our loyer this week beacause they cant fix a problem that they made and everytime the IT department must send the recordings of the phone calls we are waiting more than a month but they say its gona be the same day
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Replies (2)
Capitec Bank's replyOfficial
11 Jan 2024, 11:23Good day Christine
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply11 Jan 2024, 11:23
Official
Good day Christine
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
CD
Christine D's updateReviewer Update
11 Jan 2024, 11:29Everytime you assigned it to a official but nobody calls back we are going to see our loyer and thats final because its almost a month that you dont help fix the problem that was your fault in the first place and your IT department always says they will send the phone recordings that same day but they dont we also wait almost a month now for that recordings and still nothing
CD
Christine D's update11 Jan 2024, 11:29
Reviewer Update
Everytime you assigned it to a official but nobody calls back we are going to see our loyer and thats final because its almost a month that you dont help fix the problem that was your fault in the first place and your IT department always says they will send the phone recordings that same day but they dont we also wait almost a month now for that recordings and still nothing