Capitec don't care about their clients money

I have been de*****ed by an FNB client, the **** happened on 6 September 2019. On the very same night i had the suspicion that i was ****med out of R21 599.20 i called Capitec first and was told by Capitec that they couldn't help me. The next day suspicions was confirmed and i call capitec and FNB and again Capitec couldn't help. They didn't even take my details. On Monday i called again i asked to speak to an supervisor who was very helpfull but that was only for that phone. I have not heard anything from Capitec and it's been a week now. IfCapitec would have taken me seriously on the 6th of September i feel i could've saved some of my money. Now FNB, Capitec and SAPS are all quiet and i am sitting here wondering what happened to my money and if ir when i will get it back. Can someone give me advise on what my next strep should be?