Capitec dont care about their client, they care about their money

Capitec has been very good to me but for them to refuse to help me over a small issue suggests that I chose a wrong bank. I have been loyal to them for many years but I feel its about time move to a more secure and bank that really care about their clients.

Here is my story:

I mistakenly paid R3000 to a wrong beneficiary, this happened because these beneficiaries share the same surname, to be short - the money was not meant for that person. I then called that person to explain that the money has been mistakenly tranfered to her account, she was willing to assist by paying me back but the money was debited already by 'Capitec ', the person further explained that she is not working and she failed to pay her loans for few months.

Since this was a capitec to capitec transaction, I contacted Capitec for them to assist in retrieving my money, after explaining the story, they then said I need to speak to that person -for her to call capitec and confirm that the money was indeed not meant for her. She did that but capitec still refused to reverse the funds.

This means that I have indirectly paid that person's loans or whatever she was owing. Capitec is only happy that they managed to get their money from that person, they do not care about where the money came from. I explained over and over again that the money was meant for house rental but no one cared from the bank. I guess I have to make other plans. I made a mistake in transferring the funds to that person but I feel my bank was supposed to help because they have all the powers to do so and we both bank with them. I made a mistake in choosing capitec over othet banks and I feel its time I end this relationship and get a more caring bank.