GS
Glynis S

1 reviews | Active since Feb 2021

26 Feb 2021, 09:58

Capitec dont care about pensioner stuck in london

Had my account hacked. Completely wiped out. A pensioner stuck in london due to lockdown. Saw money go out ny account. Called capitec immediately. Had my account blocked. Got a reference number. Have called them twice. Still no email from them. Have emailed them still nothing. I now have no access to funds in london. Shocking service

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Replies (1)
Capitec Bank
Capitec Bank's reply26 Feb 2021, 10:01
Official
Good day Glynis

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank