JV
Jaco V
1 reviews | Active since Feb 2012
16 Jan 2025, 20:23
Capitec don't care about client
My business use a new touch screen Capitec paypoint.Two days ago it just stoped working.I had to report it to the merchant call centre and got ref nr ***. I should have got a call in 48 hours but nothing hapend.After 48 hours I made a call to a Pieter Engelbrecht wo told me I should e-mail to ***. I did that as well. They just don't care ! No response !
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Capitec Bank's replyOfficial
16 Jan 2025, 20:39Good day Jaco
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards,
Capitec Bank
Capitec Bank's reply16 Jan 2025, 20:39
Official
Good day Jaco
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards,
Capitec Bank
JV
Jaco V's updateReviewer Update
17 Jan 2025, 18:32On 17 Jan @ about 10h00 my hopes were up when i got a call from Capitec.It was a guy telling me my paypoint does so good Capitec want to extend a loan to me ! That was all i got ! @#$%&^ it is now 18h24 on a Friday and nobody nobody nobody called me as promised ! I made another call to the "service centre" @ about 11h00 Gave my ref nr and asked what now ? I was told i will get a call from a manager ha ha ha ha ha........nobody nobody called. Now after more than 3 days without this broken paypoint i got an e-mail i will get a new paypoint.I will now when i will get it within 24 to 48 hours ! I will keep you posted.
JV
Jaco V's update17 Jan 2025, 18:32
Reviewer Update
On 17 Jan @ about 10h00 my hopes were up when i got a call from Capitec.It was a guy telling me my paypoint does so good Capitec want to extend a loan to me ! That was all i got ! @#$%&^ it is now 18h24 on a Friday and nobody nobody nobody called me as promised ! I made another call to the "service centre" @ about 11h00 Gave my ref nr and asked what now ? I was told i will get a call from a manager ha ha ha ha ha........nobody nobody called. Now after more than 3 days without this broken paypoint i got an e-mail i will get a new paypoint.I will now when i will get it within 24 to 48 hours ! I will keep you posted.