KS
Karen S
1 reviews | Active since Apr 2014
13 Dec 2019, 10:48
Capitec don't answer messaes and don't assist clients
I am shocked at the shoddy service an non assistance from the forex department at Capitec. I have wasted over R 700 on hanging on and trying to get answers from them regarding a forex transfer that was sent to me IN NOVEMBER on the 11 and I have STILL not recieved the monies despite various requests and sending the proof . They don't reply to emails and don't call back when they promise to. I am so unhappy. What a ****py experience.
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Capitec Bank's replyOfficial
13 Dec 2019, 11:11I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply13 Dec 2019, 11:11
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
KS
Karen S's updateReviewer Update
18 Dec 2019, 07:39So yes, I got a call from someone in complaints , but that is about as far as it went. All the promises that were made , not one took place. STILL waiting for that call from the forex department and no refund on all the airtime I have spent,. Spent another 30 minutes on the phone yesterday trying to follow up again
KS
Karen S's update18 Dec 2019, 07:39
Reviewer Update
So yes, I got a call from someone in complaints , but that is about as far as it went. All the promises that were made , not one took place. STILL waiting for that call from the forex department and no refund on all the airtime I have spent,. Spent another 30 minutes on the phone yesterday trying to follow up again