1 reviews | Active since Sept 2016

27 Sept 2016, 11:21

Capitec don't wanna pay back my money

<p>On the 24th of of last month a certain amount of money was deducted from my savings account and I called capitec immediately they said it was a system error. The money was supposed to be reversed back to my account within a month but to my surprise it's been a month now and I still haven't received the money and they are still investigating. In the meantime I have to suffer with an outstanding tuition fee because of capitec and mind you I might get blacklisted for this.</p>

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Replies (2)
Capitec Bank
Capitec Bank's reply27 Sept 2016, 14:55
Official

I acknowledge your posting, and have referred it to Candice Dawson for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply03 Oct 2016, 11:29
Official

Good day Miss Sekiti

With reference to your complaint. Kindly refer to the response I sent you via email correspondence on 30 September 2016.

I trust that I was able to put the matter into perspective. Should you have any further enquiries, please feel free to contact me.

Kind regards

Candice Dawson