Capitec doing whatever they want

Good day

I would like to format lay a complaint.

I have an access facility with x amount limit. Up until October i have always paid my account on time and i have been using my account freely. In October i paid late and my account was paused. November i paid my account on time but yet i still cant use my account.

I have spent an hour on the phone speaking to various people and now i have been told that Capitec reduced my credit limit in September! And because it was reduced I am now over my limit! i was not informed of this firstly!! Secondly you cant just make changes to my account without informing me or getting my consent!

I would like my access facility reopened! The amount i was offered is what i signed for!

Please urgently call me