Capitec doggy systems

Capitec refuses to delete my profile on their system .Went to Capitec in Corner Bree Johannesburg to open a brand new bank account. Consultant created the first card with my name on and account number. He then said the system is offline he said we need to create another card. But the first card he doesn't destroy he keeps for himself. I asked the branch to completely delete my finger prints and ID and photo for me start afresh as this all seems uncomfortable and the system keeps on generating the account number they refused and said even head office cannot do it. What system does not delete profiles,? I left the branch.I called customer care,customer care refers me to the branch