Capitec doesn't want to unblock my account

joined an investment online, then I deposited R256 on it and I received R302 on the 4th of April 2023. The following day on the 5th of April I couldn't access my account, my bank account was blocked and I couldn't do transactions. On the 6th of April 2023 I went to the police station to do the affidavit that says I joined an investment now my card its blocked after that I went to the capitec branch with the affidavit and my certified ID. They told me to wait for 4 hours or more so that they can answer me but they didn't. They even gave me an incident number to track it on whatsapp, but when I tracked it they said they couldn't find any incident occurred. Then on the 11th of April i went back to the capitec branch after standing on the long que for 3 hours and I was told that I must go back to the police station to do another affidavit because the one I had doesn't have dates and the amount of the money I deposited and the money I received from Amazon investment and they said they put my account onhold because of *****. I went back to the police station to do another affidavit only to add those dates of the transactions, but when I came back the capitec branch was closed because it was late. I just want them to give me my money in my card back then they can have their card back. I don't have cash for transport to go to the branch I spent R240 to go there just for nothing. My account was supposed to be resolved on the 18th of April but still it is still not resolved. Now at whatsapp their telling me to contact the ***** department that's how stupid is this bank. Today is the 22 of April my money is still in the account and I can't do any transactions. PEOPLE LETS ***COTT THIS BANK ENOUGH IS ENOUGH WITH CAPITEC BANK