Capitec doesn't want to pay me my money

I transferred money from my Fixed deposit account on the 5th of September 2020 that I've had with capitec since last year. The money was supposed to reflect on my savings account on the same day , but I'm still waiting. I have been calling capitec almost everyday with my airtime and they kept telling me the money will reflect I should just give it a couple of hours. Naturally I got tired of their empty promises since 5 September n decided to approach their branches, long story short I have been in and out of the Rustenburg and Mafikeng branch even spoke to the relevant managers who still today tell me that they have not seen some thing like this. Since I saw they couldn't be trusted with verbal agreements and then requested a written letter telling me when my money will reflect. According to the first statement with the regional compliance officer I was told on this past monday....on monday the money was still not in they they said on Wednesday n again not money on Wednesday....on Wednesday they called mr to tell me that they still dont know what is happening that they want an extension again.... At this point my name has been pulled into disrepute as I have been making promises to people I owe that and because a bank doesn't want to pay me back my money people dont trust me as well. It been a month n a couple of day and Capitec doesn't want to pay my money.

I have spend so much money on airtime and taking time off work to go to their branches...this is really acceptable

Capitec I want my money