Capitec doesn't want to give back my money

My account has been suspended from September and still haven't received feedback on what is really happening, how long does capitec take to verify whatever they saying they need to verify because it's been forever and there's no feedback at all. My life is at a standstill because of Capitec all my money has been taken by Capitec and they are quite about it. It's been very long and in the beginning they gave me hopes that everything will be sorted in a few days. I'm close to being evicted