Capitec doesn't wanna pay my funeral claim

I took a funeral policy with capitec in 2018,on the 24th May i called to correct my mother inlaw date of birth and to add full id, i was told by their agent that they gonna remove and add her again on yhe policy as their system is not allowing them to edit and i was assured that it is not gonna affect waiting periods, now on the app it shows that my claim is declined due to waiting period

Am disappointed as am in need of that money also going through the pain of losing a loved one, now i must waste money on airtime busy calling capitec call centre

I really need that money, I've been paying the policy for 3 yrs