capitec doesn't seem to show any empathy

My daughter was busy on my.phine this evening and accidentally pressed the wrong button and made a purchase. The minute she told me this I called my bank hoping they can help. To my suprise they will not, they want to treat me like a ******** and send for investigation. The supervisor sumaya who I hung on for ao long that I called back 3times for could clearly hear that im distraught and its alot.of money. The company doesn't have contact details and my bank is nor willing to reverse the transaction. Which I feel is.oathetoc cos I dont even know what thos thing is. If u tok time to.look at my history u woll see that I barely make any online purchases yet I must beg for my money back. Hate to say this but I wish now.more than ever that I stayed with FNB as such.processes are hassle free. They assist in a heart beat as they understand that mistakes do happen. I want this transaction reversed please. This is just not fair.