Capitec doesnt mind to inconvenience their clients

Capitec has recently made a few new additions and changes to their apps. It now requires you to take selfies to make transfers. This is both inconvenient and intrusive. I do not want this nor have agreed to this. Their service has been subpar as of late and it continues to degrade. I will list the response I got from them below.

Johan Van der Sandt Why do I have to take selfies when I have to make a payment?????????????? I dont want to take a picture every time I do business. Reply6h

Author Capitec Hi Johan, we can assure you that we took your security in mind when enabling this feature. Reply5h

Johan Van der Sandt Unacceptable. I did not concent to this. It is both annoying and intrusive. Are you going to fix it or should I rather look for another bank? Reply4h

Author Capitec This is a randomised additional security step to safeguard your account. Kindly note that your biometric information can be confirmed to authorize a payment. Reply3h

Johan Van der Sandt Capitec Listen to me very carefully... I DO NOT WANT TO TAKE PHOTOS WHEN I WANT TO DO TRANSFERES. Your service has been pathetic as of late and now you wish to intrude on my privacy as well? You guys are going to get sued and bleed customers.